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Shopify app for subscription brands

NPS, but as a conversation

Replace static NPS surveys with AI conversations. A Shopify app that sends branded emails on autopilot and turns customer chats into an evidence‑backed ranking of what's hurting retention and growth.

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NPS as a chat, not a form

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EcoBundle Feedback

Thanks for joining! On a scale of 0-10, how likely are you to recommend EcoBundle to a friend?
10!
That's fantastic! What's the single biggest reason you'd give EcoBundle such a high recommendation?
just gives me peace of mind that I'm keeping our home safe for my family
That's so meaningful for family life. If you were recommending EcoBundle to a friend, what kind of person do you think would appreciate it most?
I think anyone that has a big family so uses a lot of cleaning products but is also worried about chemcials
That makes total sense for busy families. What is the single thing you absolutely love most about EcoBundle?
the lack of nasty chemcials, for sure
That's a huge plus for peace of mind. Can you think of a specific time when you felt that safety benefit most clearly?
whenever someone in the family gets sick, it's easy to rule out the cleaning products as a factor... sounds weird but I do think about that
That reassurance really matters in those moments. Overall, how has knowing the cleaners are safe changed your daily approach to keeping the home clean?
hmm not sure, I think probably a bit yeah as I spray and use them a lot
It's great that it gives you more confidence to use them often. If you could change one thing about EcoBundle to make your experience even better, what would it be?
hmm well sometimes I just need to pause and sometimes I need to double up (i.e. before Christmas). So more easily being able to manage that would be good
That flexibility would really help during busy times. How often do you run into needing to pause or adjust your orders?
quite a bit because I often feel like I either have too much in the cupboards or not enough
Sounds frustrating with the stock ups and downs. When that happens, how much does it affect your cleaning routine or storage?
the storage does start to feel cluttered at times. doesn't impact me that much, I just buy more from the shop if I'm in desperate need
Thanks for sharing that workaround. Is there anything else you'd like to mention before we finish up?
no that's it for now
Thanks for your insights today. We've concluded the conversation. Have a great day and thanks again!

Evidence‑backed ranking of customer problems

franko.com/ecobundle/dashboard/problems

Problems

Your customers mentioned 15 distinct problems across 1184 interviews over the last 4 months.

Label
Interviews
Detractors %
Detractors Lift %
Department
Refills arrive when I still have plenty left
305(25.8%)
61%
+22.5%
Subscription
Laundry sheets don't fully dissolve in cold washes
242(20.4%)
58%
+19.8%
Product
All-purpose spray leaves streaks on glass and stainless steel
211(17.8%)
52%
+14.1%
Product
Fresh scent is too strong and hangs around too long
170(14.4%)
45%
+8.5%
Product
Tough stains on kids' clothes still need separate products
148(12.5%)
49%
+11.2%
Product
Starter kit feels expensive compared to supermarket brands
139(11.7%)
39%
+4.9%
Price & value
Dishwasher tablets leave a cloudy film on glasses
130(11.0%)
56%
+17.3%
Product
Managing skips and pauses feels confusing
121(10.2%)
42%
+7.6%
Subscription
Spray heads clog or stop working after a few weeks
108(9.1%)
63%
+24.1%
Product

REAL RESULTS

Our impact speaks for itself

3

Product changes shipped in first month

"Having problems ranked and backed by customer quotes made it clear what would actually move the needle."
Ben Goodman, Founder at Agemate

Ben Goodman

Founder at agemate.com

Results After 1 Month

408

Responses

32,625

Customer Words

84.9%

of customers who start the chat finish it

WHY IT WORKS

What makes our NPS insights so actionable

Turn NPS into a real conversation

Instead of a number and a text box, Franko asks why. What do they love? What's frustrating? You get the story behind the score.

Turn NPS into a real conversation

See what's hurting retention—and what's driving loyalty

Every interview gets analyzed and classified into two tables: friction points causing churn, and outcomes your best customers love. Each row shows how it correlates with actual repurchase behavior — so you know which fixes will move the needle.

See what's hurting retention—and what's driving loyalty

Click any row. Read every quote.

Expand any friction or outcome to see all the customer words behind it—organized, in one place, ready to act on.

Click any row. Read every quote.

Track whether you're actually improving

The tables show you what to fix. NPS over time shows you if those fixes are working.

Track whether you're actually improving

SET UP IN MINUTES. RUNS ON ITS OWN.

How It Works

The depth of a conversation, at the scale of a survey.

Step 01

Install the Shopify app

Connect your store, customize your email and chat, and go live — all inside Shopify admin.

Step 02

Emails send automatically

Branded NPS emails go out to customers on a schedule you control. Pause, resume, or adjust anytime.

Step 03

Responses become insights

Customers chat for a few minutes. After 50 responses, the patterns become clear.

PRICING

Simple, transparent pricing

No per-response limits. No surprise fees.

Franko

Early Access

Everything you need to understand what's hurting retention — and what's driving loyalty.

$99/mo

Free trial included

  • Unlimited NPS interviews
  • Brand-aware AI agent trained on your business
  • NPS dashboard with score, trends, and distribution
  • Problems table: what's hurting retention, ranked by impact
  • Outcomes table: what's driving loyalty and referrals
  • AI summaries + full transcripts
  • Klaviyo integration for automated email delivery
  • Export data (CSV & LLM-ready formats)

Need more than 1000 responses/month? Contact us for Enterprise pricing

FAQ